Overview  

A leading Islamic bank in the UAE faced operational challenges with its Oracle Data Warehouse (DW) and Business Intelligence (BI) systems, including ETL process failures and BI service delays. The bank partnered with AppsTek for managed services to enhance efficiency and decision support. AppsTek provided comprehensive DW and BI management, proactive monitoring, and end-user support, ensuring timely data-refresh cycles and reliable BI services. This collaboration resulted in improved operational efficiency, effective decision-making, and increased user satisfaction, positioning the bank for sustained growth and success. 

Key Highlights 

• Performed Oracle Database Administration activities and managed RPD (Repository) and report development.
• Designed and developed ETL procedures to ensure smooth data integration.
• Monitored ETL processes and BI services, restarting servers and services to minimize downtime.
• Addressed access issues, object-level security, and login problems for end-user support.
  
• Liaised with the internal IT team to resolve production failures and ensure seamless operations.