Contract Lifecycle
Management,
Reimagined with
Intelligence
How a leading US luxury furniture manufacturer transformed contract operations and commercial workflows using AppsTek's purpose-built agentic AI platform.
AI Agents
Go-Live
at Handover
A $500M business running on fragmented systems and manual processes
This manufacturer had built a remarkable brand products sold into luxury hospitality groups, high end residential developers, and premium retail channels across the US. But beneath the brand, the operational infrastructure hadn't kept pace. Contracts lived in spreadsheets, quotes were rebuilt manually, and dealer inquiries stalled across shared inboxes.
The engagement began with a full ingestion of the client's active contract corpus supplier agreements, dealer terms, logistics SLAs, and design licensing agreements. AppsTek's team spent the first seven days mapping clause patterns, obligation structures, and renewal logic before a single line of code was written. By Day 29, the platform was live in production.
A spreadsheet driven contract process marked by version confusion, missed deadlines, and limited visibility into contractual obligations was replaced by a coordinated system of seven AI agents trained on the client's own contract language and legal playbook.
"Which supplier agreements expire in Q3?"
Received
internal draft
Agent
deviations flagged
Agent
proposed
Review
on flagged items
& Ingestion
added to estate
Agent
extracted & tracked
Agent
workflow triggered
Agent
on demand
The second workstream addressed the commercial front-end: the slow, inconsistent processes costing the sales team deals and the support team credibility. A custom furniture sale at this price point is rarely simple configurations are complex, lead times vary by finish and material, and pricing is tiered across dealer relationships. Every day a quote sat unbuilt was a day a competitor could respond.
AppsTek engineered three interconnected agentic workflows each trained on the client's product catalogue, dealer tiers, pricing rules, and support history deployed as a unified commercial intelligence layer alongside the existing CRM and ERP.
The Proposal Agent extends this further, generating fully-formatted, brand-compliant proposals with curated product selections, lead time projections, and pricing summaries.
The Dealer Support Agent handles first-line triage and resolution for routine inquiries, pulling live order data, surfacing specs from the product library, and generating responses within minutes.
Warranty claims for luxury furniture involve photographic evidence, purchase verification, craftsman assessment, and fulfilment coordination a process that previously averaged 8–12 days from submission to resolution.
Received
client context
Lookup
availability check
Engine
volume, lead time
Generated
brand-compliant
Agent
formatted & sent
Progressed
pipeline moved
Received
or warranty claim
Agent Triage
intent identified
Resolution
resolved instantly
Escalation
full context packaged
Processing
fulfilment triggered
Confirmed
notified automatically
Two Workstreams Unified Through Intelligent Operations
Across both engagements, the client moved from reactive, manual processes to an intelligent operational layer that works continuously, without adding headcount.
Your Contract Lifecycle
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Deployed in 30 days with Full IP Ownership.
Every engagement begins with a scope alignment call. We confirm your contract volumes, workflow requirements, and integration landscape and commit to a go-live date before the SOW is signed.