How AI is transforming customer service

Customer is king. It is essential that businesses identify customer pain points accurately to provide quicker resolution. This webinar emphasized on how enterprises can leverage AI to develop an effective support system and deliver higher levels of customer satisfaction and delight.

Key Takeaways

  • Understand the touch points where AI can make a difference in the customer experience 
  • How organizations are benefitted by implementing AI for customer experience 
  • Should I go for COTS or custom implementations? 
  • Do I need AI implementation for my organization? 
  • Go To Market strategy adopted by organizations 
  • How do I measure my ROI?



Prasanna K Ammiraju

Associate Director – Data Science