Overview  

This case study highlights how a leading American telecommunications provider enhanced internal communication by implementing a UI/UX-driven HR portal. Struggling with delays in accessing policy information, employees often made uninformed decisions, leading to inefficiencies. The new portal streamlined content management, improved policy accessibility, and provided multi-language support. As a result, employees were able to quickly access necessary guidelines, reducing reliance on HR and improving overall decision-making, ultimately enhancing operational efficiency within the organization. 

Key Highlights 

• Enhanced access to policies and procedures, improving decision-making. 
• Streamlined content management with an efficient approval process. 
• Modern UI/UX design, making the portal intuitive and user-friendly. 
• Multi-language support, increasing accessibility for a global workforce.
• Reduced HR dependency, empowering employees to find information independently.